Privacy Policy

What is Collected

Driven 2 Learn collects your personal information when you use the website and communicate by email or phone. This information can include your name, contact information, phone numbers and payment information.

We may also collect non-personal information such as usage as your IP address, browser version, operating system which may be released in anonymous form such as a report publishing our website usage trends.

Any credit card details are processed securely in a PCI compliant payment gateway using a secure HTTPS internet connection.

Like most websites, Driven 2 Learn uses cookies to store a user's website preferences. If you do not wish to have cookies placed on your computer, you should set your browser to refuse cookies before using our website, with the drawback that certain features will not function properly without the aid of cookies.

How it is used

The personal information that is collected to provide is for billing, identification, authentication, service improvement, research and website development.

Driven 2 Learn will not share your personal information to anyone except to provide the requested services, develop our products, protect our rights, assist with a lawful investigation, comply with the law, or to contact you.

Some third party service providers such as website hosts, payment service providers and backup service providers may have access to personal information held by us that a) need to know that information in order to process it on behalf of Driven 2 Learn or to provide services available at the Driven 2 Learn website and b) have agreed not to disclose it to others.

Aggregated non-personal data is collected by Driven 2 Learn may be shared with third parties in order to improve the Driven 2 Learn website.

In-Vehicle Video and Audio Recording

Driven 2 Learn driver training vehicles may be fitted with dash cameras and in-vehicle recording systems for safety, training, insurance, incident review, complaint handling, and legal compliance purposes. These systems may record external road-facing footage, internal cabin-facing footage, and audio from inside the vehicle during driving lessons, test day packages, vehicle movements, and other driver training-related activities.

Recordings may capture the learner driver, instructor, passengers, other road users, vehicle surroundings, conversations, driving behaviour, road conditions, traffic events, near misses, collisions, or other incidents occurring in or around the vehicle.

Recordings are collected and used only where reasonably necessary for legitimate business, safety, training, insurance, dispute resolution, or legal purposes. Footage and audio may be reviewed to assess incidents, respond to complaints, verify lesson events, support insurance claims, assist with investigations, improve training quality, or comply with lawful requests from insurers, regulators, police, courts, or other authorised bodies.

Recordings are not used for general public posting, advertising, or social media without separate consent, unless the footage has been appropriately de-identified and does not reasonably identify a learner, instructor, passenger, or member of the public.

Access to recordings is restricted to authorised persons who require access for the purposes described above. Recordings may be securely stored by Driven 2 Learn or by a trusted third-party storage provider. Recordings will be retained only for as long as reasonably required for the purpose for which they were collected, unless a longer retention period is required for insurance, legal, regulatory, safety, complaint, or incident management reasons.

Where practical and safe to do so, learners and passengers will be informed that recording equipment is in use before a lesson commences. By participating in a lesson or travelling in a driver training vehicle, the learner and any passenger acknowledge that video and audio recording may occur.

A learner, parent/guardian, or passenger may request access to personal information contained in a recording, or request correction or deletion where legally available, by contacting Driven 2 Learn. Access may be refused or limited where granting access would compromise safety, privacy of others, legal obligations, insurance matters, investigations, or other legitimate business interests.

Social Media, Marketing Photos and Videos

Driven 2 Learn may take photos or videos during or after driver training services for social media, website, advertising, promotional, and general marketing purposes. This may include photos or videos taken at the conclusion of a successful driving test, learner milestone, lesson achievement, or other business-related activity.

Marketing content may include a learner’s image, vehicle, test pass result, general location, and first name. Surnames, contact details, licence details, addresses, or other sensitive personal information will not be intentionally published without separate consent.

Driven 2 Learn operates an opt-out social media policy. This means photos or videos may be taken and used for marketing unless the learner, parent/guardian, or relevant participant advises Driven 2 Learn that they do not want their image, video, voice, name, or test result used for these purposes.

Learners and parents/guardians may opt out at any time by advising Driven 2 Learn verbally or in writing. Where a learner has opted out, Driven 2 Learn will make reasonable efforts not to capture or publish identifiable marketing content involving that learner.

Opting out of marketing photos or videos will not affect access to driving lessons, test packages, training quality, pricing, or any other service provided by Driven 2 Learn.

Where content has already been published before an opt-out request is received, Driven 2 Learn will take reasonable steps to remove the content from platforms under its control. However, Driven 2 Learn may not be able to remove copies, shares, screenshots, downloads, reposts, or cached versions held by third parties or external platforms.

Social Media

Driven 2 Learn may tag you in a photo on Social Media or include your Facebook profile photo if you leave a testimonial. You can request for photo to not be displayed or shared.

Business Transfers

If Driven 2 Learn was acquired, or in the unlikely event that it goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of Driven 2 Learn may continue to use your personal information as set forth in this policy.

Privacy Policy Changes

Although most changes are likely to be minor, Driven 2 Learn may change its Privacy Policy from time to time, and at Driven 2 Learn sole discretion. We encourage users to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

Questions or complaints

Your privacy is taken seriously. You can contact Driven 2 Learn anytime at hello@driven2learn.com.au with any questions or complaints regarding how your personal information is handled.